Frequently Asked Questions

Everything you need to know about shopping with Dankha

Orders

Simply browse our collections, select your size and quantity, and click "Add to Cart". When you're ready, proceed to checkout and complete your payment. You'll receive a confirmation email once your order is placed.
Orders can be changed or cancelled within 24 hours of placing them. After 24 hours your order goes into production and cannot be modified. Please contact us immediately if you need to make changes.
Once your order is shipped you will receive a tracking number via email. You can also visit our Track My Order page to check your order status anytime.
Currently we accept online payments only. We are working on adding COD — stay tuned!

Products

Our graphic tees are made from premium soft cotton fabric — comfortable, breathable and durable for everyday wear.
Yes, our products are generally true to size. We recommend checking the size guide on each product page before ordering. If you are between sizes, we suggest sizing up for a more comfortable fit.
Our prints are made using high quality print-on-demand technology designed to last. To keep your tee looking fresh: wash inside out in cold water, avoid bleach, and do not tumble dry on high heat.
Since our products are print-on-demand, most designs are always available. If a specific size is unavailable please contact us and we will do our best to help.

Shipping

We currently deliver across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Quetta and all major cities.
Standard delivery takes 7 to 14 business days. Since our products are made to order after you place your order, please allow extra time for production before shipping.
Shipping costs are calculated at checkout based on your location. We occasionally offer free shipping promotions — follow us on Instagram to stay updated.

Returns & Exchanges

We accept returns within 7 days of delivery if the product is defective, damaged, or incorrect. Since our products are custom printed we do not accept returns for change of mind or wrong size ordered.
Contact us with your order number and photos of the issue. Our team will review and respond within 2 business days.
We sincerely apologize if this happens. Please contact us immediately with photos and your order number — we will send a replacement at no extra cost.

Payments

We accept all major debit and credit cards, bank transfers, and other payment methods available at checkout.
Yes — all payments are processed securely through Shopify's encrypted payment system. We never store your card details.

General

You can reach us through our Contact page. We typically respond within 24 hours Monday to Saturday.
We are currently an online-only store. This allows us to keep our prices competitive and deliver across all of Pakistan.
Absolutely! We love hearing from our community. Send us your design ideas through our Contact page or DM us on Instagram.

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